Online casino CasinoLuck

Sometimes it is boring due to limited activities options, but for this case I have others.

Luck smiled at me and I won 2000$ using Sunday spins, but delight I had was darkened by support claiming that I can win only 100$ using those! What on earth does this mean? After this I had to use slot bet to reduce my winning to the obtainable point, to receive miserable 100$ instead of 2000$! I have a feeling that support cheated me on purpose. All this is very disappointing.

Bonuses are really sucks and promos are not working as they should. I received offers to play 100 spins on Gonzo or Elements but there is no way to do this, at least I could not do it despite I was trying several times. Support is so slow that it makes an impression there is only one person there working from time to time. Bring your money somewhere else.

The whole bonus system is dull, lack of interest due to the fact that there are no bonuses for player activity. Customer service is better than ignorant bums I was unfortunate to meet elsewhere but still below average.

You can double the withdrawal terms that are shown on this site, be prepared to sacrifice several days before the transaction finally happens. No e-mail notice upon transaction approval, it leaves you with the sense of uncertainty for all this period.
Most of my playing time support was unavailable, it took them a whole day to reply emails. That gave me the feeling of some kind of autonomous place that is running on its own and is totally indifferent to your presence.

They were supposed to give me a bonus but there was none. Support service asked me to send an e-mail so they could pass my request higher to the manager. I made what they had requested and now I have been waiting for several days already, this time with no response. I don’t see any reason why it must be so inconvenient? In other casinos bonuses are added automatically. Ok, if nobody cares about their client here then I’m out of here.

Recently I received the notification e-mail from CasinoLuck that they were going to charge me for not logging in for a long time, some kind of «inactivity fee» that costs you 5 euros per mouth. I tried to enter my account on their site and there is no way I could login, so it is really a hopeless situation! It smells like a complete scum! I think it is illegal to force people playing your casino with such ill-conditioned methods. I severed my ties by asking for account removal.

I’m an old client, I’ve been playing here on regular basis since 2012. I never thought that I could stumble upon some problems or scam behavior after all this time. But nevertheless they forced me trough another verification process, despite I was verified long ago! And after that I had to wait for one week for funds to come to my Neteller! This is a totally wrong attitude towards your loyal clients!