Online casino Voodoo Dreams

Dear Sir / Madam,

I am writing to you to raise an issue about: Gambing

The issue that I have experienced was: I was playing and played out my bonus and went to withdraw my money and they refused. They straight up knew I played the bonus out and I have proof of it because of their inhouse chat between eachother they clearly say it was played out. There was also transactions for 12600.00 and 1375.03 that were approved withdrawal that I never received.

Please do not refer me to 158817 email!!

Hi - I am writing to you once again to ask you to please review the data you have in regards to my bonus on November 5, 2020 and reconsider your decision. Please do not disregard the information I have included in this email as it took me a lot of effort to put this evidence together and would like someone at voodoo to take the time to review this.

I would like a manager to review the information and data that was provided to Pardee Consulta and the information I was provided to previously and compared to the data you have provided me when I requested all the data you have to be provided to me.

Below are actual facts and evidence that I did not violate any bonus. And it will prove that the data provided to Pardee was not true and should be corrected asap as the data they received and made their decison on was based on false data information. I compared the data from the information you provided to Pardee Consulta to the data I just received when I requested access to all my information at voodoo had from me. And the discrepancies are very evident and do not match up even a little.

According to the closure report from Pardee Consulta the information you provided to them was as follows:

2020-10-27 22:01:31 - started bonus
2020-10-27 22:25:37 started wagered bonus
2020-10-27 22:43:48 ended wagered bonus
2020-10-27 22:25:37 won 314
2020-10-27 22:42:43 bets higher than 5
2020-10-27 22:43:44 bets higher than 5
2020-10-27 22:43:48 end of bonus
2020-10-27 23:47:47 withdraw 9000
2020-10-27 23:49:15 withdraw 5000

And the information I just received from Voodoo security is as follows:

2020-10-27 23:37:44 won 314 (compare to above time)

And these amounts below were won after the times indicated above to Pardee Consulta and after the bonus was compete.

2020-10-27 23:51:27 won 1250
2020-10-28 00:07:20 won 8250
2020-10-28 00:08:51 won 6250

The bonus B-4-1 ended at 2020-10-27 23:25:37 and shows as complete in the data you just provide me

And a bonus for money train ended at 2020-10-27 22:49:12 and shows as auto complete in the data you provided me

I would also like to add that on the data I was provided there was missing game plays between 2020-10-27 22:01:31 to 2020-10-27 22:49:06. Which would be all the information that was provided to Pardee as stated up above which was what you based your decision on.

2020100102600106091
2020-10-28 0:47 Withdraw 9000 CAD WithdrawRejected

2020100102600106096
2020-10-28 0:49 Withdraw 5000 CAD WithdrawRejected

2020110102600013926
2020-11-04 12:00 Withdraw 1375.03 CAD Approved

2020110102600013927
2020-11-04 12:01 Withdraw 12600 CAD Approved

I think you get the point I am trying to send out now. I am not being taken seriously and I feel I have been cheated out of my winnings and would like the money to be paid to me asap as the data shows that this money was won fairly. There are no bets placed over 5 until the bonus was wagered as it clearly shows in the data provided to me.... actually all the bets entered were all consistent with the wager at 4.50. I have a screenshot of your internal conversation which states I indeed was done the bonus and a supervisor responded and said don't pay and when I was done playing a campain to confiscate my winnings and the cs agent was confused about this.


Sincerely,
Shannon