Bets.io

On May 1st, 2023, I requested the permanent closure of my account due to serious concerns about the fairness of your slot games. At 12:40 AM (UK time), you confirmed the account closure, but upon further investigation, I discovered that you had placed it under a 6-month cooling-off period without my consent. This act is not in accordance with the principles of transparency and fairness required by UK law and international standards.

Subsequently, I received numerous predatory email marketing messages from you and Bets.io, despite my explicit request to cease all communication on numerous occasions after I asked for an account closure. Over the course of my account closure, I received more than 20 marketing emails. Such actions are in direct violation of international regulations and UK laws, which prohibit targeting individuals with gambling problems and using predatory marketing to entice players.

Furthermore, on May 18th, Bets.io and you made a promise of significant winnings in its marketing email communication, a practice widely regarded as predatory and deceptive within the gambling industry. This type of marketing is unacceptable under both UK and international law.

My concerns are further compounded by the fact that Bets.io allowed me to continue playing on the platform even when you were aware of my gambling problem. This constitutes a severe breach of responsible gambling standards, as it is against the law to encourage individuals with gambling issues to continue playing.

Moreover, I discovered that Bets.io permitted me to access and play from the UK, despite the fact that your platform lacks the necessary licensing to offer online casino services to UK customers. Furthermore, you advised me to use VPNs, incognito mode, and other methods to bypass IP address detection intentionally. This behaviour not only violates UK law but also raises concerns about the legitimacy of your operation.

The actions of this website should be strongly condemned and pursued legally. They claim to be licensed by the Curacao Government, but I have received confirmation via email from Curaçao eGaming ("CEG") stating that they are not licensed under a CEG-licensed operator (the “Operator”). It's important to note that they were not licensed at the time of my sign-up, and Bets Entertainment N.V. remains unlicensed. You can verify their unlicensed status through the Curaçao eGaming Authenticity Check website and see the restricted countries on the list deems as illegal gambling in UK, US and other countries.

Furthermore, it is concerning that this casino unlawfully accepts customers from restricted countries and actively encourages the use of VPNs to mask IP addresses for playing on their platform. They also knowingly allow customers with gambling issues to continue playing on their site, even after being made aware of the issue. This is exacerbated by their predatory spam marketing tactics, which entice continued play despite requests for account closure.

I want to underscore that I have collected substantial evidence, including transcripts and activity records, of these illegal practices. I have already informed them of my position, and I am prepared to pursue legal action and prosecution if they do not promptly address and rectify this matter.

In the interest of your own well-being, I strongly advise against engaging with this site in any way.